Everything Your Need To Know About Microsoft Teams Phone
(Image credit: Microsoft)
Microsoft Teams, an innovative business communications and video conferencing platform, has gained popularity in recent years thanks to its range of collaboration-enhancing features and capabilities. In the era of remote and hybrid working, Teams has provided the essential ability to connect with colleagues from anywhere.
Microsoft Teams has now developed an add-on telephony feature, Microsoft Teams Phone, that gives users the ability to make and receive calls directly, from within the Teams application. Microsoft Teams Phone integrates VoIP functionality into Teams, facilitating internet hosted telephony capabilities from any device, including desktops, tablets, mobiles or desk phones. This additional feature makes Microsoft Teams the ultimate communications solution that your business has been searching for. Work smarter not harder with an all-in-one application that brings together your calls, chats, files and meetings.
Teams Phone Features
Microsoft Teams Phone provides secure, reliable call connection hosted on a user-friendly, familiar platform. While Teams Phone has simple set up and management, it still boasts an impressive range of VoIP features that will boost your business communications.
Conferencing
Teams Phone offers enterprise level audio and video conferencing functionality, so you can bring all your employees together, no matter where they are working from. With expansive dial-in capabilities, you have the flexibility to bring anyone into your conference calls, from inside or outside of your business.
Call Management
Maintain complete control of your cloud telephony with call management embedded into Microsoft Teams Phone. With do not disturb, voicemail, delegation and reverse number lookup features, you can easily manage all your business communications.
Direct Routing
When you leverage Microsoft Teams Phone direct routing, you can make external calls using your business’ existing telecoms or phone provider. This allows you to benefit from the flexibility of Microsoft Teams telephony without sacrificing your existing infrastructure.
Contact Centre Integration
Teams Phone allows you to integrate business voice calling with your contact centre operations software. This is ideal for organisations that handle a large volume of calls, as you can access all your communication through one application, reducing complexity and increasing efficiency.
Auto Attendant
Microsoft Teams Phone has an integrated auto-attendant which allows you to call and route calls automatically, ensuring that you never miss a vital communication. You have complete flexibility and control, with the ability to set parameters based on time zone, language or availability. This helps to make your communication output more professional. You can also customise the incoming call experience by setting up shared voicemails, creating custom greetings and playing music for callers on hold. It’s all completely up to you.
Microsoft Teams Phone Plans and Pricing
Teams Phone has two primary phone plans in the UK: Microsoft Teams Phone with Calling Plan and Microsoft 365 E5.
Microsoft Teams Phone with Calling Plan
This plan is most appropriate for the majority of smaller businesses. It offers users access to a Cloud-based phone system with the advanced features listed above, as well as the ability to call from anywhere, on any device through the Microsoft Teams app. You will also receive a domestic calling plan with 1,200 minutes per user, per month on all available markets, and around the clock customer support. The only requirement is that you have an existing Microsoft 365 subscription that includes Microsoft Teams.
Microsoft 365 E5
Microsoft 365 E5 is more suitable for businesses that conduct large volumes of business communications as it offers PBX capabilities such as call control in the Cloud, and audio conferencing with up to 300 phone attendees. This plan offers enterprise level, premium productivity apps, advanced security, compliance and analytical capabilities.
Are you looking for a Cloud-based telephony solution that will enhance your business’ flexibility, productivity and collaboration? With Microsoft Teams Phone, your call experience will be enriched, wherever you are, whenever you’re talking.
Download our eBook, Transforming Telecoms, to discover how innovative Comms solutions, like Microsoft Teams Phone, are enhancing operations and revolutionising the future of your business.