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Case Study: Westway Housing Association

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Ladybird Communications' Timely Transition of Westway Housing Association to a Future-Proof Hosted VoIP Solution

Westway HA

Introduction:

Westway Housing Association (Westway HA), a renowned housing association with a history dating back to 1987, had been actively providing secure and comfortable homes across multiple London boroughs. Recognising the importance of modernising their communication infrastructure, Westway HA collaborated with Ladybird Communications to take an early transition to a cloud-based hosted VoIP solution. The goal was to future-proof their communications and maintain their commitment to delivering exceptional services to their diverse and growing community of residents.

 

Client Background:

Westway Housing Association had been operating as a valued customer of Ladybird Communications since 2019. With a vision to enhance the quality of life for their residents, Westway HA has continued to expand its housing offerings across several London boroughs. Their focus on providing social and affordable rent properties, supported housing units, and shared ownership flats demonstrates their dedication to meeting the diverse needs of their community.

 

Client Objectives:

As Ladybird had informed Westway HA that their on-prem PBX telephone system, MiVoice Office 250, had been announced as end of life, Westway HA saw the opportunity to leverage modern technology and future-proof their communications. The key objectives of the association in transitioning to a hosted VoIP solution were:

Future-Proofing: With a commitment to long-term sustainability, Westway HA aimed to adopt a communication system that would continue to evolve with their organisation and stay up-to-date with advancements in telecommunications.

Smooth Transition: To minimise disruption to their operations, Westway HA sought a seamless migration process that would allow them to maintain uninterrupted communication during the transition.

Advanced Features: The housing association desired access to advanced telephony features offered by the hosted VoIP solution to enhance staff productivity and deliver a higher level of service to their residents.

Cost-Efficiency: By moving to a cloud-based model, Westway HA aimed to optimise telecommunication costs, eliminating the need for maintaining and upgrading on-premises equipment.

 

Choosing Ladybird Communications:

Given their existing partnership and Ladybird Communications' reputation as a leading provider of cloud-based communication solutions, Westway HA decided to entrust them with the crucial task of migrating to a hosted VoIP system. Ladybird Communications' track record in successfully implementing similar projects made them the natural choice to execute this vital upgrade.

 

Implementation Process:

The implementation of the hosted VoIP solution was meticulously planned to ensure a smooth and timely transition for Westway Housing Association. The process involved the following steps:

Needs Assessment: Ladybird Communications conducted a thorough assessment of Westway HA's communication requirements and evaluated the most suitable hosted VoIP solution to align with their objectives.

Customisation: Based on the assessment, Ladybird Communications designed a tailored hosted VoIP solution that addressed the specific needs of Westway HA and accommodated their future growth plans.

Timely Execution: Recognising the urgency to future-proof their communications, the migration process was expedited to avoid any disruptions caused by the end-of-life status of the Mitel MiVoice Office system.

 

Benefits and Outcomes:

The timely migration to a cloud-based hosted VoIP solution yields significant benefits and positive outcomes for Westway Housing Association:

Future-Proof Communications: With the transition to a hosted VoIP system, Westway HA ensured that their communication infrastructure was future-proofed, capable of evolving alongside their organisation.

Seamless Transition: The migration process was executed without disruptions, allowing Westway HA to maintain uninterrupted communication during the critical transition period.

Advanced Functionality: The hosted VoIP solution provides Westway HA access to advanced telephony features, improving staff productivity and enhancing their service offerings to residents.

Cost Optimisation: By embracing the cloud-based model, Westway HA will achieve cost savings by eliminating the need for on-premises equipment maintenance and upgrades.

Conclusion: The timely transition of Westway HA from the Mitel MiVoice Office system to a cloud-based hosted VoIP solution exemplifies their proactive approach to future-proofing their communications. By partnering with Ladybird Communications, a trusted provider of advanced communication solutions, Westway HA was ensured a smooth and successful migration. This upgrade enables Westway HA to maintain its dedication to providing secure and comfortable homes across multiple boroughs, while leveraging modern technology to deliver exceptional services to their diverse community of residents. The collaboration between Westway HA and Ladybird Communications sets an example for other organisations seeking to stay ahead in an ever-evolving telecommunication landscape.