A Guide to Unified Communications for SME's
(Image credit: Microsoft)
In today’s busy, technology-driven business environment, success comes down to two essential factors: having a device and a reliable cloud connection. However, balancing those two fundamentals can be hard without the right IT infrastructure and a unified system. Enter unified communications for small businesses, the answer to seamless communication, collaboration and user experience.
Unified communications, or UC, centralises all of a company’s communication channels into a singular, cohesive platform. UC is becoming a favoured solution for digital transformation, allowing small businesses to streamline communication processes like voice calls, video conferencing, instant messaging, email, SMS and more. By choosing UC, your business can also save money, enjoy ease of use, scalability and integrate your favourite platforms.
Here, we explore the five key factors in deciding which unified communications is best for your small business.
Scalability
The first consideration when it comes to unified communications for small businesses is the scalability of the system you choose. A scalable UC enables your business to adjust and expand its communication capabilities in response to changing business needs, whether you are growing or must scale back due to economic times.
User-Friendliness
User-friendliness is essential in UC because it ensures that the system is easy for employees to use. When UC is user-friendly, employees can quickly understand and use features like calls, video conferences, messages and file sharing. This boosts collaboration and productivity. It also makes problem-solving and support more efficient, reducing disruptions.
Integration Possibilities
Integrations like Microsoft Teams Suite are crucial in UC as they expand its capabilities and make things run smoother. By linking to other tools like messaging apps or project management software, you can centralise tasks and data. Integrations also automate tasks, reducing errors and making work more efficient. Overall, UC is a hub that connects different tools, boosting productivity and tailoring communication to your needs.
Costs
When considering costs for UC, think about both direct and indirect expenses. Direct costs include getting the right devices, software and setting things up, whether on-site or in the cloud. Don't forget ongoing expenses like staff training and system maintenance. Indirect costs relate to how UC affects productivity and time savings. Also, consider the long-term benefits of streamlined communication and how it could save you money over time.
Support
Support is a crucial part of unified communications (UC). It provides technical help when things go wrong, offers training for users to make the most of the system and ensures smooth growth as your organisation changes. Maintenance, updates and quick problem-solving are also part of good support.
Ladybird Communications exemplifies a leading telecommunications provider delivering unified communications with dedicated support. With flawless device interconnection and seamless communication via Microsoft Teams Telephony and other phone services, your small business can achieve enhanced collaboration and productivity like never before.
Secure Unified Communications with Ladybird Communications
Unified communications are a must for today’s competitive digital environment. However, change can often feel daunting, particularly when you're unsure of the right starting point. Ladybird Communications has been aiding businesses in implementing UC for more than two decades. Count on us to guide you towards a setup that paves the way for success.
Ready to get started? We partner with you to deliver an efficient, reliable and secure UC that will increase your productivity while decreasing the headaches. Connect with our team of friendly experts or discover our services via the link below.