The Business Benefits of Microsoft Teams Telephony
(Image credit: Microsoft)
How efficient is your business telephony? We see many businesses struggling to unify their communications and experiencing frustrations because of endlessly having to switch applications. The good news is that it doesn’t have to be that way.
Enter Microsoft Teams Telephony. Thanks to Microsoft’s latest Teams add-on, you can now connect your telecommunication services to your Microsoft Teams subscription. This isn’t just good news for your productivity, it also will bring down your costs. In today’s blog, we’ll talk all things Microsoft Teams Telephony and the benefits it offers your business.
The 5 business benefits of Microsoft Teams Telephony we’ll talk about today are:
- Unifying communications
- Full-featured phone system
- Lower costs
- Enhanced flexibility and adaptability
- High level security
Benefit 1: Unifying Communications
Are you working in a call-heavy industry? Microsoft Teams Phone takes the hassle out of business telephony by integrating your call platform within your existing Microsoft Teams account. That means your team can chat, have meetings and call all out of the same platform. Forbes estimates that using a multitude of different apps and having to switch between them costs the average business 32 days of work hours every year. By unifying your communications and integrating your telephony into your existing Microsoft ecosystem, you can effectively bring down this number for your business and increase your team’s productivity.
Benefit 2: Full-Featured Phone System
Even though Microsoft Teams Telephony is hosted in the Cloud, it supports phone calls to anyone, whether they're using a landline, mobile phone, or the Teams app. Your team will also get to enjoy the full features of a phone system as you know it. This includes auto attendants, call queues, voicemail, caller ID, call forwarding and much more. For busy managers on the go, Microsoft Teams Telephony also offers off-hands features such as call record and transcription for 1-on-1 calls.
Benefit 3: Lower Costs
VoIP (Voice over Internet Protocol) has revolutionised telephony, because it allows businesses to save on hardware, maintenance and costs. And when you decide to opt for Microsoft Teams Telephony, you can bring down your monthly costs even more, all the while easily integrating your telephony into your existing Microsoft Teams subscription.
Benefit 4: Enhanced Flexibility and Adaptability
The modern workplace requires flexibility more than ever before, and Microsoft Teams Telephony does a great job at facilitating this for busy teams. Your employees can answer calls to their business line on multiple devices, boosting your business responsiveness. With Microsoft Teams Phone, your team also has the ability to move across devices with ease. If you need to switch devices, you can open up the Teams app and easily transfer the call to your mobile and continue the call there. No matter their location, Microsoft Teams Telephony enables your team to stay connected on-site, at home or on the go.
Benefit 5: High Level Security
Even though Microsoft Teams Telephony is cloud-based, you don't have to worry about it being more vulnerable to security threats than traditional landlines. Microsoft invests a stunning $20 billion annually into security, meaning Microsoft Teams Phone is designed with the highest security standards to ensure your calls and data are protected. Additionally, Microsoft Teams Telephony also includes a feature helping you to better identify spam calls. This allows your team to call more efficiently and keep their lines free for the calls that really matter to your business.
Transform Your Business Telephony with Ladybird Communications
In the modern workplace, employees are untethered from their desks and need to be able to efficiently work—and call—wherever they are. That’s why modern telephony is hosted in the Cloud. Are your business telecommunications up to date?
At Ladybird Communications, we have over twenty years of experience providing telecoms services to businesses of all sizes. We’ve put together an eBook, Transforming Telecoms, where we explore:
- What it means to undergo a digital transformation
- How the Cloud is changing telecoms
- How solutions such as Microsoft Teams make telecoms central to business operations
- How VoIP, Video and Voice calling software is evolving
- Various modern and emerging telecoms solutions
If you’d like to learn more about how upgrading your telecoms can transform your business, download our eBook below or get in touch with our friendly team to discuss how we can help your business thrive!